Privacy Policy
At Rose & Hazel, we value your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, and safeguard the information you provide to us through our website.
1. Information We Collect
When you interact with our website, we may collect the following types of information:
- Personal Information: This includes your name, email address, billing and shipping address, phone number, and payment information when you make a purchase.
- Order Information: Details about your purchases, such as product selections, order history, and transaction details.
- Technical Information: This includes your IP address, browser type, operating system, and browsing habits on our website.
- Cookies: We use cookies to enhance your experience on our website. These small files are stored on your device and help us remember your preferences, track usage, and analyze trends.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Order Fulfillment: To process and deliver your orders, provide customer support, and send you order updates.
- Communication: To send important updates regarding your order or account, as well as marketing emails if you have opted into our newsletter.
- Improvement of Services: To analyze website usage and improve our products, services, and customer experience.
- Fraud Prevention: To prevent and detect fraudulent activities and ensure the security of our website.
3. How We Protect Your Information
We take your privacy seriously and employ a variety of security measures to protect your personal information:
- Encryption: All payment transactions are encrypted to ensure the security of your financial information.
- Access Controls: Access to personal data is restricted to authorized personnel only.
- Data Retention: We retain your information only as long as necessary to fulfill the purposes for which it was collected or as required by law.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:
- Service Providers: We may share your information with third-party service providers who help us process payments, ship orders, or provide customer service.
- Legal Obligations: We may disclose your information if required to do so by law or in response to legal requests.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.
5. Your Rights
You have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we correct or update any inaccurate information.
- Deletion: You can request that we delete your personal information, subject to legal requirements.
- Opt-Out: You can opt-out of receiving marketing emails from us at any time by clicking the "unsubscribe" link in our emails.
6. Cookies
We use cookies to personalize your experience on our website and analyze website traffic. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.
7. Third-Party Links
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies.
8. Changes to This Privacy Policy
We reserve the right to update this privacy policy from time to time. Any changes will be posted on this page, and your continued use of our website after such changes constitutes your acceptance of the updated policy.
9. Contact Us
If you have any questions or concerns about this privacy policy or how we handle your personal information, please contact us at:
WAVE E-COMMERCE LIMITED
License: 77069322
21 YIU WAH STREET, CAUSEWAY BAY - HONG KONG
Email: support@rosehazel.co.uk
